Protocol Officer

Posted by BNL-VERIFIED EMPLOYER VERIFIED 1 Feb 6:29 pmLagos Mainland, Lagos

Provides oversight of activities at the front desk.
Acts as a liaison between the organisation and embassies, airlines and travel agents to process travel documents and purchase airline tickets for all official trips within and outside the country
Maintains relevant internal information lists (staff contacts details, quick dial numbers, etc.)
Oversees activities of the organisation’s pool cars and drivers, responding promptly to cases of delinquency, accidents and other emergencies and escalating issues where necessary to management.
Responsible for event planning, briefing formalities and procedures.
Liaises with insurance companies and regulatory bodies to ensure prompt renewal of licenses and insurance for vehicles.
Liaises with the procurement officer for prompt purchase of fuel for the organisation’s pool cars.
Liaises with vendors/external maintenance workers to negotiate cost effective rates for vehicle maintenance.
Makes arrangements for hotel accommodation for staff and visitors
Liaises with Branding and Communications department for the organisation of office events e.g. Annual General Meetings.
Other administrative jobs as may be assigned
Key Skills and competencies
Contract and service level agreement management.
Good analytic decision making and problem solving.
Effective communication skills.
Good knowledge in international affairs and behavioral etiquette.
Proficiency in the use of MS Office suite. (Word and Excel)
Interpersonal and people management skills.
Good time management and organisational skills.
Excellent record keeping abilities.
Ability to interact with employees at all levels
Ability to get a job done under pressure and within tight timelines
Negotiation skills.
Excellent customer service skills
Key Performance Metrics:

Performance Area
Staff Management
Performance Indicators
Client satisfaction at the front desk
Timeliness of responding to Visitors
Orderliness of the Front desk.
Performance Area
Document preparation
Performance Indicator
Process turnaround time
Frequency of issues arising from travel documents/ proceedings.
Timeliness in booking of flights and confirmation of travel itinerary to staff.

Bachelor's Degree in Social science or related field (3 years relevant working experience and relevant professional qualification will be an added advantage)

Interested Candidates should send C.V. Qualified candidates will be contacted and invited for a job chat.

I do not want to be contacted by telemarketers.

Business / Corporate Management
Job type:
Full Time
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