Posted by Setraco Logistics VERIFIED25 Sep 12:02 pmApapa, Lagos
Employer: Hot Jobs
Receive and record technical and/or application support calls from end users.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable time frame.
Provide initial assessment of urgency and business impact on all support calls.
Manage service requests, software installations, new computer setups, upgrades, etc.
Record incident resolutions in the Help Desk tool.
Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
University degree or its equivalent in Computer Engineering and other IT-related disciplines.
1-2 years directly related work experience in a technical help desk position supporting Windows 7/8, Microsoft Office, Internet Explorer and business applications in a business environment.
Knowledge of multiple desktop programs, configuration and debugging techniques.
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