Customer Service Officer

Posted by Sai Resource Consult - VERIFIED EMPLOYER VERIFIED26 Jan 3:05 pmLagos Mainland, Lagos


Providing help and advice to customers using your organisation's products or services;

Communicating courteously with customers by telephone, email, letter and face to face;

Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;

Handling customer complaints or any major incidents.

Keeping accurate records of discussions or correspondence with customers;

Analyzing statistics or other data to determine the level of customer service your organisation is providing;

producing written information for customers, often involving use of computer packages/software;

Writing reports analyzing the customer service that your organisation provides;

Improving customer service procedures, policies and standards for your organisation or department;

Training staff to deliver a high standard of customer service;

Leading or supervising a team of customer service staff.

BSC and HND in relevant discipline
1-3 years experience

I do not want to be contacted by telemarketers.

Food / Catering
Job type:
Full Time
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