Customer Service Executive

Posted by Dalpha Consult - VERIFIED EMPLOYER VERIFIED30 Jan 4:06 pmLagos Mainland, Lagos

Job Summary

The ideal candidate will act as the first point of contact on behalf of the company; Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitors’ arrival; Maintains security and telecommunications system.

Detailed Job Duties

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and departmental directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains a professional work environment and administrative support.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Schedule and maintain appointments diary.
Coordinate incoming and outgoing mails, packages, and deliveries.
Supply information regarding the organization, products, services and policies to clients on enquiry.
Deals with compliant tactfully, calmly and politely
Reports and document issues for resolutions.
Maintains continuity among team members by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Supply line manager adequate information when the need arises.
Other important functions are Supervisor support, office harmony, crisis handling, office morale, customer service.
Any other duty as assigned from time to time.

I do not want to be contacted by telemarketers.

Customer Service
Job type:
Full Time
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