Client Support Officer

Posted by Nigeria Pharm Chem Ltd - VERIFIED EMPLOYER VERIFIED 7 Mar 4:44 pmYaba, Lagos

The Job:
Deployment and support of POS Terminals Configuration of POS Terminals
Prepping of POS Terminals
Coordinates the activities of the Field support officers assigned to the said region.
Manages the relationship between ITEX and their clients within that region.
Updates ITEX H/O office of their collective activity reports in that region within specified timelines or as may be necessitated by unfolding events.
Handles all forms of e-mail correspondences/issue escalations with ITEX clients and ITEX H/O.
Ensures safety and efficient operation of ITEX office and properties in that region
Generally manages all issues within the region under his/her purview etc.
Application loading, installation and configuration on Terminals
Ensure all terminal applications are loaded within TATs/SLAs agreed with customers
Testing of new POS Applications, bug fixes, enhancements, etc.
Provide remote support to field staff
Collate merchant/terminal data and activity reports
Provide second level technical support at customer sites
Creates manuals for various terminal applications
Remote merchant training
Collates details of all changes and upgrades on all applications
End Results/Customer Satisfaction
Coordinate Testing of Applications
Quality Assurance
Give out Support Location
Acquire Merchants
Train Bank Reps and other solutions
Visit Clients Locations

The Candidate:
Must Reside in lagos
Minimum of OND/HND Certificate
Must be computer Literate
Knowledge of codes, policies, regulations and procedures related to Terminal/POS Handling and Management
Must be detail and process oriented
Responsible and Experienced
Please note only applicants who reside in Lagos should apply

I do not want to be contacted by telemarketers.

Customer Service
Job type:
Full Time
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