Posted by SGG - VERIFIED EMPLOYER VERIFIED25 Jan 4:50 pmIkeja, Lagos
We are seeking a Client Service Assistant for our Ikeja office. The Client Service Assistant (CSA) serves the office in all facets of administrative services, operations, and client support (internal and external). The CSA provides specific engagement, service, and/or industry line support and leverages internal processes and technical expertise to support client deliverables.
Work Activities & Accountabilities
Administrative: Performs full administrative duties including creating memorandums, correspondence, documents and reports, usually from rough draft, and edits for grammar, punctuation, and spelling as needed. Prepares, in draft form, routine correspondence as requested and organizes workload to comply with deadlines and priorities established by the principals. Answers phones and communicates messages to principals, managers, directors, and staff to resolve client questions on a timely basis.
Client Documents: Creates engagement letters, and reports for professional staff, usually from rough draft, and edits for grammar, punctuation, and spelling as needed. Coordinates the assembly of client financial statements. Assists in preparing and distributing client billing on a timely monthly basis. Assists with the development of proposals and presentations.
Internal Client Support: Schedules appointments/meetings for principals, managers, and staff including making necessary travel arrangements, proactively checking need for meeting materials (i.e., agenda, presentation, food arrangements). Works as a team member in meeting the needs of the industry/service group.
External Client Support: Interact with clients in an efficient, courteous, and professional manner. Assist with service requests from clients. Monitor and coordinate gathering of various forms and documents for set up of client files efficiently. May assemble tax returns and prepare extensions as needed.
Technical Competencies: Proficiency in Microsoft (MS) Windows and Office Products is necessary. Regular use of MS Word, MS Excel, MS Outlook, MS PowerPoint, Adobe, and other internal systems.
2 years of administrative experience
Advanced computer and word processing skills
Effective time management and organizational skills
Promotes continuous improvement in approach to work
Demonstrated proficiency in business-related verbal, written and interpersonal skills
Demonstrated strong professional relationships, including key interactions with clients and firm personnel.
Ability to work effectively under pressure while maintaining a professional demeanor
Ability to maintain confidentiality
OND minimum; liberal arts or English degree preferred.
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