Client Executive

Posted by SGG - VERIFIED EMPLOYER VERIFIED29 Jan 2:09 pmIkeja, Lagos

Job Tasks and Responsibilities:

Build and maintain strong customer rapport
Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect
Perfect the customer experience by providing superior service
Receive, listen to and respond to inbound calls from residential customers
Consult with customers to gather information and make recommendations for their communication and entertainment needs
Receive/resolve complaints and general calls in regards to service, billing, payment and other service related issues
Meet required sales objectives by offering and selling products and services on every call
Sell additional services and products by recognizing opportunities to up-sell; explaining new features
Use various computer systems/screens simultaneously to process sales and service orders
Consult, multi-task, and problem solve with the customers which includes handling complaints
Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
Update job and product knowledge by participating in educational opportunities
Data entry with speed and accuracy

I do not want to be contacted by telemarketers.

Customer Service
Job type:
Full Time
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