Posted by Ascentech Services Ltd - VERIFIED EMPLOYER VERIFIED 3 Feb 1:43 pmSurulere, Lagos
Ascentech Services Limited acts as a gateway to provide end to end recruitment services to Organisations Worldwide. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
We are recruiting to fill the position below:
Supervisor Technical Support Group Reporting to: HOD-CSG Responsibilities: Manage, motivate, and develop Technical Support Group Responsible for line management, with effective and innovative leadership attributes Monitor ticketing management portal, job allocations/ assignments and individual team members’ performance Model best practice reflecting fairness and equality in all aspects of the role Adhere best team practice to ensure excellence service delivery within time frame Generate and share daily report on team performance and unique/peculiar issues observed in network Inform management of recurring problems and its impact Promptly report any incident, errors, event or deviation from deployment plans Identify and escalate situations requiring urgent attention to appropriate department Strong appreciation of the impact of processes and performance on customers Job Requirements Required Experience: 3-5 year(s) Desired Courses: Not Specified Knowledge and Skills: Computer knowledge, internet and tech savvy, customer query resolving skills, sales acumen, customer-focused, Excel knowledge is a MUST. Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications and MUST have completed NYSC. Candidate should have at least 3 to 5 years of experience in a leadership profile from any IT/Telecom company
Watch out for: