Posted by SYSTEMTOOLS NIGERIA LIMITED VERIFIED 3 Sep 10:47 pmLagos Mainland, Lagos
The Operations Manager will be primarily responsible for any and all administrative items required to service the operation of the organization.
Ensures that organization provides an environment that is clean, safe, and enjoyable for members and employees.
Contributes to the success and profitability of the organization through delivery of excellent member services for high member and employee retention, and effective expense controls.
Trains and develops employees to grow with the company.
Supports the mission statement of ‘Providing an appropriate lifestyle’ by setting a good example for employees and members through effective managerial practices.
Directly responsible for managing the Front Desk, Custodial, and all Departments by setting direction and providing leadership.
Sets the example for “excellence in member service” for all employees.
Must have the ability to perform and train staff on all the operational functions of the organization for Front Desk (including complete knowledge of operating POS check-in computer system), and Custodial.
Understands the complete operation of all other departments of the organization to assist or give direction when necessary and in the absence of the GM.
Manages Front Desk retail inventory to attain goals and profitability. Teach staff suggestive selling techniques and monitor sales achievements.
Ensures inventory records are maintained and shortages properly recorded. Operations Manager works with GM and supplier to maintain the proper inventory and profits
Responsible for recruiting, selecting, training, and evaluating the staff for Front Desk, and Custodial. At the direction of the GM, assist with the hiring and training of other departments.
Ensures all employees complete required training in the prescribed timeframes and follows-up to ensure training is properly recorded in the training database.
Develops, reviews, and approves department schedules to ensure they are within the budgeted guidelines and provide optimum coverage utilizing usage reports to serve as a tool in determining optimum scheduling for delivering excellent member services.
Ensures all schedules are entered and maintained in club timekeeping system.
Works with Department Team Leaders and GM on Human Resources and Payroll related requirements for all paperwork for new hires, timekeeping, payroll adjustments, time off requests, audits of employee time records, terminations, and all other employee matters in a timely manner
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