Posted by Folasade VERIFIED24 Jun 6:52 pmIkeja, Lagos
Job Title: IT Support Analyst
IT Support Analyst will mainly be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
He/She will monitor and maintain the computer systems and networks of the organization.
It will include installing and configuring computer systems, diagnose hardware and software faults and solve technical and applications problems.
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Providing support, including procedural documentation and relevant reports;
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
Working continuously on a task until completion (or referral to third parties, if appropriate);
Prioritizing and managing many open cases at one time;
Rapidly establishing a good working relationship with customers and other professionals, such as software developers
Self- driven and hardworking
Good communication and presentation skills
Ability to work under pressure and to strict deadlines
Multitask and manage competing priorities
Good team player
Knowledge and Skills Requirements
Bachelor’s degree with a minimum of a 2:1 in an analytical field such as information technology, computer engineering, computer science, etc
At least 2 years work experience
Experience in Networking, PC troubleshooting and diagnosing faults
Working with a Linux OS will be an advantage
Must have completed the mandatory NYSC
Expert knowledge of Microsoft office is essential
Prior work experience gained in service desk or support desk is advantageous.
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