Posted by Brighter Life Resource - VERIFIED EMPLOYER VERIFIED24 Feb 10:21 pmLagos Mainland, Lagos
JOB SKILLS AND REQUIREMENTS
Customer-Service: Hotel managers deal with guests every day. Customer loyalty begins with good service and friendly demeanor.
Interpersonal Skills: Being calm and direct in a stressful situation and being able to communicate with many different types of people.
Leadership: Hotel managers need to be able to motivate their employees, resolve issues and complaints from guests.
Listening: Excellent listening skills are needed, especially with guests. Making sure that guests are happy and that staff is getting what they need to do their job is crucial.
Management: Working with budgets, planning, creating schedules and supervising operations are all a part of the job.
Organization: Hotels have a lot of moving parts, from guests to maintenance, to events to budgets and scheduling. Hotel managers need to keep it all organized.
Problem-Solving: Hotel managers need to be able to think quickly on their feet and make decisions with problems come up.
Watch out for: