Posted by Jobgurus Services-VERIFIED EMPLOYER VERIFIED26 Jan 2:33 pmIkeja, Lagos
Job Summary The General Manager is responsible to manage property operations on a day to day basis to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES These include the following (other duties may be assigned): • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees. Financial and Sales • Responsible for preparation of property budget and forecasts. • Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit. • Explains and manages financial activities. Reconcile all financial accounts. • Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. • Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors. • Works with Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports. • Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase Shoregate’s visibility within the local market. • Coordinates and implements sales and marketing activities of the property. Guest Satisfaction • Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to all employees. • Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives. Employee Management • Recruits qualified applicants. Trains employees in accordance with company standards. • Motivates and gives direction to all employees. • Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc. • Adheres to federal, state and local laws employment related laws and regulations. • Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc. ORGANIZATION AND TIME MANAGEMENT SKILLS: • Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. COMPUTER SKILLS • Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.
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