FRONT DESK OFFICER

Posted by BRILLIANT VENTURES - VERIFIED EMPLOYER VERIFIED12 Feb 5:51 pmLagos Mainland, Lagos

Deliver excellent customer service, at all times
Assist in keeping the hotel reception area clean and tidy, at all times
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Administer all reservations, cancellations and no-shows, in date lqapappaq Çaaq line with company policy
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
Conduct regular security checks throughout the day and report any security issues to line manager
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
Provide reports, as required, for housekeepers and management
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Maintain personal knowledge by completing in-house training and workbooks
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings
Carry out instructions given by the management team and head office

I do not want to be contacted by telemarketers.


Industry:
Sales / Retail
Job type:
Full Time
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