customer service representative

Posted by Deluxe Resouces MEMBER21 Sep 6:19 amIkeja, Lagos

Job Duties:
1.Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2.Opens customer accounts by recording account information.
3.Maintains customer records by updating account information.
4.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5.Maintains financial accounts by processing customer adjustments.
6.Recommends potential products or services to management by collecting customer information and analyzing customer needs.
7.Prepares product or service reports by collecting and analyzing customer information.
8.Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:
Graduate of any discipline with a minumum of 1 year customer service experience, Not more than 30 years.
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information.

Application Deadline is 15th october 2016

I do not want to be contacted by telemarketers.

Customer Service
Job type:
Full Time
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