Customer Service Representative

Posted by Newlife Sologistics Limited - VERIFIED EMPLOYER VERIFIED 1 Mar 1:12 pmLagos Mainland, Lagos

We provide a variety of in-country support and local assistance as well as cargo transportation and logistics management services with primary focus in emerging markets and conflict.
Respond to customer inquiries in a timely and clear manner, ensuring that the customer understands clearly the information being given.
Provide individual weekly overview of current open files, showing clearly current situation and proactively share with customers.
Respond to rates inquiries in a timely and clear manner and proactively seek to clarify from client any ambiguities in request.
Interact with field based staff and vendors to get updates on ongoing operations and proactively inform clients, including sending daily status emails for important projects.
Work with vendors to confirm timely and accurate Customs clearance and transportation services. Problem solve with vendors when issues arise.
Improve service quality by recommending improved processes; identifying new products and service applications.
Accomplish customer service and organization mission by completing related tasks as needed.

Customer Service
Job type:
Full Time
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