Posted by SKYLOG TECHNOLOGY VERIFIED 1 Sep 11:04 pmIkeja, Lagos
Skylog Technology is a full service technology company. We specialise in delivering consulting, infrastructure and software development solutions that increase productivity, competiveness and deliver cost savings. Our success is founded on professionalism, integrity and exceptional client service delivering the highest standard of solutions tailored to your technology needs and objectives.
Our team are specialists in providing solutions to small and medium sized businesses, Our specialist business units in the Insurance and Franchise sectors are focused on delivering affordable and proven solutions to these sectors.
1. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
2. Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
3. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
4. Diagnose and resolve technical hardware and software issues involving internet connectivity and email clients.
5. Research required information using available resources.
6. Identify and escalate priority issues per Client specifications.
7. Redirect problems to appropriate resource.
SKILLS AND QUALIFICATION:
- Proper phone etiquette.
- Ability to speak and write clearly and accurately.
- Knowledge of customer service principles and practices.
- Effective listening skills.
lLess than one(1) year prior experience.
MODE OF APPLICATION:
Applicants should forward their Cv to the HR via the Email provided below.
NOTE: If you feel you have the right skills for this position apply today.
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