Customer Service Officer

Posted by PC RECRUIT NIGERIA MEMBER 9 Nov 11:50 pmIru/Victoria Island, Lagos

An Eye Care Centre located in Victoria Island is seeking for qualified candidate to fill in this role

Responsibilities:
>> Support with the planning, developing and implementing of strategy for the customer relationship management function
>> A courteous, professional and friendly phone manner
>> Solve product or service problems by clarifying the customer's complaint and explaining the best solution to solve the problem
>> Data entry skills with a high level of attention to detail
>> Initiate required action for response to customer service requests for order changes, maintenance of order/customer information files and communicate changes to the appropriate personnel/departments
>> Play a role in the development of proficient customer relationship management processes and applications.
>> Develop, optimize and implement business models for retention of company’s customer base
>> Manage and optimize customer information on a customer relationship management software
>> Advice on customer relationship management activities and ensure monthly reporting
>> Identify and implement processes to improve and ensure accuracy of customer data
>> Manage the customer care telephone lines

Desired Skills & Experience

>> HND/.B.Sc in any field
>> Good interpersonal skills
>> Excellent written and verbal communication skills
>> Strong attention for details
>> Excellent organisation skills
>> Problem solving skills
>> Ability to prioritize
>> Working knowledge of Microsoft Office Suite


Industry:
Customer Service
Company website:
www.pcr.com.ng
Job type:
Full Time
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