Customer Service Officer

Posted by Culminate consulting - VERIFIED EMPLOYER VERIFIED 7 Mar 3:10 pmKosofe, Lagos

Rainbow Group International is a conglomerate of 35 companies operating outside and within West Africa. Today the Rainbow Group has come a long way since its birth in 1999, achieving gradual growth and success along the way. We have focused on continuing the legacy and to build on our heritage with the underlying ethos of Innovation, Commitment, Proactive, Customer Focused and Integrity.

Job Description

Customer invoice enquiries
Customer database management.
Handling customer enquiries and issues for segmented and non-segmented customers.
Inter and intra department coordination.
Attend to mail communications- ensure prompt and effective communication
Ensure clear differentiation between internal correspondence and external correspondence.
Handling of customers complaints and ensure corrective actions are initiated, thus preventing that same mistakes happening again.
Act as in-house sales back-up.
Ensure arrival notices are sent timely.

Special Skills Required
Communication and probing skills.
Problem solving skills
Inter Personal skills.
Reporting writing / reporting skills.
Ability to multi-task
Excellent IT skills.

Year of Experience
Entry Level

APPLICATION DEADLINE: 28th, March 2016

I do not want to be contacted by telemarketers.


Industry:
Business / Corporate Management
Job type:
Full Time
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