Customer Service Officer

Posted by Towerflex Logistics- VERIFIED EMPLOYER VERIFIED16 Mar 10:59 pmIkeja, Lagos

providing help and advice to customers using your organizations products or services;
communicating courteously with customers by telephone, email, letter and face to face;
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
Keeping accurate records of discussions or correspondence with customers;
Analyzing statistics or other data to determine the level of customer service the organization is providing;
Producing written information for customers, often involving use of computer packages/software;
Developing feedback or complaints procedures for customers to use;
Meeting with other managers to discuss possible improvements to customer service;
Being involved in staff recruitment and appraisals;
Minimum Qualification
OND/HND
Preferred Years of Experience
1 - 3 years

I do not want to be contacted by telemarketers.


Industry:
Customer Service
Job type:
Full Time
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