Posted by Sai Resource Consult - VERIFIED EMPLOYER VERIFIED26 Jan 3:05 pmLagos Mainland, Lagos
Providing help and advice to customers using your organisation's products or services;
Communicating courteously with customers by telephone, email, letter and face to face;
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
Handling customer complaints or any major incidents.
Keeping accurate records of discussions or correspondence with customers;
Analyzing statistics or other data to determine the level of customer service your organisation is providing;
producing written information for customers, often involving use of computer packages/software;
Writing reports analyzing the customer service that your organisation provides;
Improving customer service procedures, policies and standards for your organisation or department;
Training staff to deliver a high standard of customer service;
Leading or supervising a team of customer service staff.
BSC and HND in relevant discipline
1-3 years experience
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