Customer service executive

Posted by RIC Consults VERIFIED 6 Jan 10:50 amIkeja, Lagos

we need the service of customer service executive urgently
Job description:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Experience:
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Qualification: minimum of OND in related course
Skills:
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
Note: only applicants within Lagos should apply
Application deadline: 28th January, 2017


Industry:
Customer Service
Job type:
Full Time
Report this ad

Apply for this job

Call RIC Consults to apply

08023882442

 

Stay safe!

  • Research the employer if possible
  • Don't give out personal information before meeting the employer in person
  • Report this ad if it is a disguise for a network marketing or pyramid scheme job

Watch out for:

  • Promises of a job upon payment of a fee

More on staying safe


Share this ad

Similar ads