Customer Service Assistant

Posted by Ifeanyi Nnoruka - VERIFIED EMPLOYER VERIFIED11 Mar 3:54 pmLagos Mainland, Lagos

Job Title: Customer Service Assistants

Location: Lagos, Nigeria

Job Description
Introduction to the role:
As a Customer Service Assistant, you will be part of the Customer Service team.
We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
Your areas of responsibility include:
Assisting selling processes for our customers and generating additional Sales
Coordinating information to customers browsing our websites during store discovery, order and checkout.
Including after sales support.
Performing phone conversations with customers to answer their questions, provide information and advise them.
Handling special requests and complaints of customers
Collecting and storing useful data within our backend system
Ensuring follow up through emails, phone or any required means.
Qualifications and Requirements:
Customer Service experience.
Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
Ability to foster and maintain relationships with individuals.
Excellent negotiation skills and strong communication skills - proven results with key decision makers
Willingness to work well in a team
A large network (friends, family, contacts etc.)
A Bachelors or HND Degree.

I do not want to be contacted by telemarketers.


Industry:
Business / Corporate Management
Job type:
Full Time
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