Customer Retention Manager

Posted by obata taye nancy - VERIFIED EMPLOYER VERIFIED24 Feb 3:58 pmLagos Mainland, Lagos

Defining, optimizing, implementing and managing
use
of all retention channels
Budget responsibility for all retention campaigns
Life-time value optimization
Improving the company’s offering to surpass
customer expectations
Reporting, monitoring and analysis of all retention
campaigns (including daily, weekly and monthly KPI
reports to senior management)
Defining, implementing and managing customer
services ensuring the service level provided to
customers is in line with international best practice
HOW TO APPLY
Qualified candidates are to send their CV/RESUME the above email

I do not want to be contacted by telemarketers.


Industry:
Customer Service
Job type:
Full Time
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