Customer care representative needed

Posted by Jovink Global Services MEMBER14 Oct 6:13 amSurulere, Lagos

A reputable company need the service of customer care executive Job description: Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinate the handling of difficult and/or unusual situations. Receives, processes and verifies the accuracy of orders from customers utilizing the organizations’s internal CRM/mainframe systems and customer purchase orders. Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments. Ensures and provides quality service to both internal and external customers. Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues. Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports. Performs assigned system maintenance to various electronic order files. Participates and provides expertise as a member of the customer service’s departmental team. Behavioral profile: Ability to work with little or no supervision Qualification and experience needed: OND or Diploma in any related field and 3 years working experience as a customer service agent in a recognize organisation Renumeration: Attractive package Interested applicant should apply Application deadline: 18th november, 2016

Customer Service
Job type:
Full Time
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Jovink Global Services

Telecommunication And Human Resource

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