Customer care representative needed

Posted by Teetalux Nigeria Enterprise MEMBER14 Oct 10:04 amIkeja, Lagos

A reputable company need the service of customer care executive
Job description:
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records
Behavioral profile: Ability to work with little or no supervision
Qualification and experience needed: OND or Diploma in any related field and 3 years working experience as a customer service agent in a recognize organisation
Renumeration: Attractive package
Interested applicant should apply
Application deadline: 23rd november, 2016

Customer Service
Job type:
Full Time
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