Customer Care Representative

Posted by adams VERIFIED 9 Nov 6:37 amLagos Mainland, Lagos

Enhance clients’ perception by providing distinctive and personalized response to visitors and callers and facilitating effective communication.
Communicate courteously with clients and staff members by email, letter and face to face.
Take and receive messages for various personnel.
Co-ordinate and organize booking of meeting room and appointments.
Call-in and pick-up delivery of express mail service
Mange the reception area and report issues promptly.
Communicate complaints or any major issue to appropriate personnel.
Receive, sort, distribute and keep accurate records, of incoming and outgoing correspondences with clients.
Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
Minimum of OND in the field of Mass communication, English Language, Linguistics, Social Science courses, or any other courses
Excellent phone etiquette.
Previous experience will be an added advantage in similar customer relations job function.
Ability to speak other language (s) will be an added advantage.
Proficiency in the use of computer – internet skills including e-mails, group messaging, MS office (word, excel, outlook, access).
Highly organised and ability to cope with competing demands
Required Skills
Excellent Communication Skills.
Personable/Highly Presentable


Industry:
Secretary / Office Admin
Job type:
Full Time
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