CUSTOMER CARE OFFICERS

Posted by Sam Emmanuel- VERIFIED EMPLOYER VERIFIED14 Mar 11:22 amSurulere, Lagos

Refer customers request beyond his/her limit to appropriate authority
• Process customer care services and product request
• Make and receive calls on behalf of the organization
• In charge of the companies social media (Face book, twitter account etc.)
• Attend to customers inquiries/queries on company’s product promptly and efficiently
• Attracts potential customers by answering product and service questions
• Acts as the first point of contact on behalf of the organization
• Resolves product or service problems by clarifying the customer's complaint
• Perform Any other job assigned by management

Skills Required
• Good customer service skills
• Good relations skills
• Good interpersonal skills
• Good problem solving skills
• Good documentation and record keeping
• Good reading and listening skills
• Good dress sense
Educational Qualification
• Minimum of OND/HND Graduate only
• Must reside in Lagos or Ogun State
• Experience in customer care officer the consulting firm will be an added advantage
How to apply interested and suitably qualified applicants should submit their application to the email address. Note: the subject of the email should be “CUSTOMER CARE OFFICERS

Application Deadline: 15th April 2016

I do not want to be contacted by telemarketers.


Industry:
Business / Corporate Management
Job type:
Full Time
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