Customer Care Officer

Posted by Segun - VERIFIED EMPLOYER VERIFIED 9 Mar 4:33 pmIkeja, Lagos

Serves customers by providing product and service information; resolving product and service problem.
2. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
3. Opens customer accounts by recording account information.
4. Maintains customer records by updating account information.
5. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
6. Maintains financial accounts by processing customer adjustments.
7. Recommends potential products or services to management by collecting customer information and analysing customer needs.
8. Prepares product or service reports by collecting and analysing customer information.
9. Contributes to team effort by accomplishing related results as needed.
SKILLS AND QUALIFICATION:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
HOW TO APPLY:Interested applicants should forward their cv

I do not want to be contacted by telemarketers.


Industry:
Customer Service
Job type:
Full Time
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