Customer Care Officer

Posted by Mobilelink Logistics - VERIFIED EMPLOYER VERIFIED14 Mar 5:40 pmLagos Mainland, Lagos


· Attracts potential customers by answering product and service questions;

· Suggesting information about other products and services.

· Opens customer accounts by recording account information.

· Maintains customer records by updating account information.

· Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

· Maintains financial accounts by processing customer adjustments.

· Recommends potential products or services to management by collecting customer information and analyzing customer needs.

· Prepares product or service reports by collecting and analyzing customer information.

· Contributes to team effort by accomplishing related results as needed.


· Customer Service Relation Skills, Product Knowledge.

· Problem Solving and Market Knowledge Skills.

· Documentation Skills.

· Listening and Phone Skills.

· Resolving Conflict, Analyzing Information.

· Multi-tasking

. Posses Minimum O.N.D Certification

I do not want to be contacted by telemarketers.

Customer Service
Job type:
Full Time
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