Posted by Mobilelink Logistics - VERIFIED EMPLOYER VERIFIED14 Mar 5:40 pmLagos Mainland, Lagos
· Attracts potential customers by answering product and service questions;
· Suggesting information about other products and services.
· Opens customer accounts by recording account information.
· Maintains customer records by updating account information.
· Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
· Maintains financial accounts by processing customer adjustments.
· Recommends potential products or services to management by collecting customer information and analyzing customer needs.
· Prepares product or service reports by collecting and analyzing customer information.
· Contributes to team effort by accomplishing related results as needed.
· Customer Service Relation Skills, Product Knowledge.
· Problem Solving and Market Knowledge Skills.
· Documentation Skills.
· Listening and Phone Skills.
· Resolving Conflict, Analyzing Information.
. Posses Minimum O.N.D Certification
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