customer care executive (inbound)

Posted by bukola esther- VERIFIED EMPLOYER VERIFIED19 Feb 6:37 pmLagos Mainland, Lagos

Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa, Europe and America.As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries.

We are recruiting to fill this position:

Responsibilities:
•Assisting selling processes for our customers and generating additional Sales
•Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support
•You will put customers at the center of your day, helping our customers with a range of products
•Performing phone conversations with customers to answer their questions, provide information and advise them
•Handling special requests and complaints of customers
•Collecting and storing useful data within our backend system
•Ensuring follow up through emails, phone or any required means
•You’ll need to be flexible with your working hours

Requirements and Qualifications:
•Bachelor’s Degree in any reputable institution
•Candidate should possess 2-3 years Experience in related field
•A previous experience in in the field of CRM would be appreciated
•Skills
•Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
•Ability to foster and maintain relationships with individuals
•Excellent negotiation skills and strong communication skills - proven results with key decision makers

I do not want to be contacted by telemarketers.


Industry:
Legal
Job type:
Full Time
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