Posted by STANDFORTH LINKS VERIFIED29 Dec 3:12 pmSurulere, Lagos
Oversees front office operations, helping coordinate guest arrivals and departures. Handles more complicated guest requests and special needs
Approaches guests to ensure they are enjoying their stay and makes sure any guest complaint or request gets handled immediately by front office, housekeeping or dining room staff
Oversees and confers with all other guest service agents, like concierge and bellmen.
Oversees the front desk, guest services and stands in as the manager
Assists with and oversees guest check-in and check-out of the hotel.
Ensures that all front desk employees engage politely and attentively with incoming and departing guests.
He/She assists with cashier functions, including taking large cash amounts and handling invoices for groups and large parties.
Assists the front office team in making reservations and answers incoming telephone calls. Other duties include assisting guests with special requests. When the front desk manager takes a break or is out for the day, the supervisor can generally assist guests as the manager on duty.
BSC/HND in hotel and tourism
2-3 years working experience
must be a resident in Lagos, Lagos applicant only
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