Posted by Glamscoresources - VERIFIED EMPLOYER VERIFIED28 Jan 6:18 pmLagos Mainland, Lagos
Maintain and promote an efficient and high quality service to all internal and external clients inclusive of patients, their families, clinicians and members of the general public.
Collects data and information about patient care concerns, needs and problems and implement appropriate corrective actions.
Supports employee involvement in decision making and problem solving and facilitates dialogue between patients, physicians, nurses and administrative managers to resolve patient complaints and problems.
Book Out-Patient appointments, obtaining all the necessary information inputting all details to the Hospitals Information System when required.
Oversee the provision of an efficient catering service to patients, consultants, visitors and staff of the highest quality and nutritional content.
Develops policies and procedures to promote establishment and maintenance of meaningful communications between patients, families and staff.
Update Main Reception/Patient Accounts of any unscheduled admissions or cancellations.
Perceives and interprets patient needs and translates them into effective solutions.
Carry out any other duties as required by the management
Analyses statistics or other data to determine the level of hospital’s customer service.
Maintain confidentiality of information regarding patients, families and friends at all times.
Qualifications and Requirements:
5 years hands-on working experience as Client Service/ Customer Service Officer of Medical Organizations.
HND/B.Sc Business Administration/Public relations and other related field.
Must possess relevant professional qualifications/affiliations.
Age Range: 25 -35 years
1-2 years hands on experience in Client service/Customer service in Medical field.
Excellent telephone and written communication skills
Critical thinking, problem solving and analytical skills
Effective people management, negotiation and motivational skills
Ability to multitask at various effort levels
Ability to demonstrate commercial acumen
Customer Service Skills
Proficient in Microsoft office.
Office Administration skills.
All interested candidate should forward details/CV to the email above.
Watch out for: