Posted by Greatview Resources - VERIFIED EMPLOYER VERIFIED25 Jan 12:03 pmAgege, Lagos
Maintain and promote an efficient and high quality service to all internal and external clients inclusive of patients, their families, clinicians and members of the general public.
Collects data and information about patient care concerns, needs and problems and implement appropriate corrective actions.
Supports employee involvement in decision making and problem solving and facilitates dialogue between patients, physicians, nurses and administrative managers to resolve patient complaints and problems.
Book Out-Patient appointments, obtaining all the necessary information inputting all details to the Hospitals Information System when required.
Oversee the provision of an efficient catering service to patients, consultants, visitors and staff of the highest quality and nutritional content.
Develops policies and procedures to promote establishment and maintenance of meaningful communications between patients, families and staff.
Update Main Reception/Patient Accounts of any unscheduled admissions or cancellations.
Perceives and interprets patient needs and translates them into effective solutions.
Carry out any other duties as required by the management
Analyses statistics or other data to determine the level of hospital’s customer service.
Maintain confidentiality of information regarding patients, families and friends at all times.
Be aware and conversant with all hospital and emergency policies and procedures e.g. Health and Safety, Fire, Code Blue and Bomb Alert - and to attend all mandatory study days.
Work closely with the Health & Safety Advisor on all matters related to Health & Safety.
Define, set and audit Customer Service standard across the Hospital.
Model high level customer focused and service behaviours and able to coach others to develop excellent customer care.
Responsible for monitoring and ensuring patient satisfaction with the services provided; identifying and resolving patient and family member concerns and problems.
Qualifications and Requirements:
2 years hands-on working experience as Client Service/ Customer Service Officer of Medical Organizations.
OND/HND/B.Sc Business Administration/Public relations and other related field.
Must possess relevant professional qualifications/affiliations.
Age Range: 25 -35 years
5 years hands on experience in Client service/Customer service in Medical field.
Excellent telephone and written communication skills
Critical thinking, problem solving and analytical skills
Effective people management, negotiation and motivational skills
Ability to multitask at various effort levels
Ability to demonstrate commercial acumen
Customer Service Skills
Proficient in Microsoft office.
Office Administration skills
Ensure sensitivity and respect for the rights and privacy of patients, visitors and staff
Able to talk to patients in an understanding way
Ability to maintain favorable public relations.
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