Posted by Juli Construct MEMBER19 Oct 7:31 amLagos Mainland, Lagos
*Provide client support services in accurate and
*Maintain high level of professionalism and
competence in every client interaction.
*Build positive and productive relationships with
*Make frequent client calls and visits to strengthen
*Analyze and resolve service issues promptly.
*Inform management about complex client issues
*Maintain client focused working environment for
*Work in compliance with company policies and
*Identify and develop new business opportunities
with client contacts.
*Utilize effective problem solving and time
management skills in client service operations.
*Assist in risk assessment and mitigation
*Develop process improvements to enhance
service efficiency and effectiveness.
*Provide assistance to less experienced staffs
*Attend educational training and workshops for
*Provide support in new product development and
*Helping to develop and implement a customer
service policy for an entire organisation.
*Finding ways to measure customer satisfaction
and improve services.
*Managing a team of customer services staff.
*Handling face-to-face enquirers from customers.
*Providing help and advice to customers using
your organisation's products or services.
*Communicating courteously with customers by
telephone, email, letter and face to face.
*Investigating and solving customers' problems,
which may be complex or long-standing problems
that have been passed on by customer service
*Handling customer complaints or any major
incidents, such as a security issue or a customer
being taken ill.
*Issuing refunds or compensation to customers.
*Keeping accurate records of discussions or
correspondence with customers.
*Analyzing statistics or other data to determine the
level of customer service your organisation is
*Producing written information for customers,
often involving use of computer packages/
*Writing reports analyzing the customer service
that your organisation provides.
*Developing feedback or complaints procedures
for customers to use.
*Improving customer service procedures, policies
and standards for your organisation or department.
*Meeting with other managers to discuss possible
improvements to customer service.
*Being involved in staff recruitment and appraisals.
*Training staff to deliver a high standard of
*Leading or supervising a team of customer
*Learning about your organisation's products or
services and keeping up to date with changes.
*Keeping ahead of developments in customer
service by reading relevant journals, going to
meetings and attending courses.
*Communication skills that allow you to inform,
help and advise customers clearly and to liaise
effectively with other professionals.
*Listening skills, to understand exactly what
*Confidence, patience, politeness, tact and
diplomacy, when dealing with difficult situations.
*Motivational skills and an ability to supervise and
lead a team of customer service assistants.
*Creative thinking, to be able to come up with new
ideas to improve customer service standards.
*An ability to work well under pressure.
*Organisational and planning skills to develop
customer services policies.
*Good personal presentation, especially when
working with customers face to face.
*A commitment to improve your own customer
service skills on an ongoing basis.
30th of October 2016
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Focus Is The Key
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