Call Service Representative

Posted by Brassfield Consult- VERIFIED EMPLOYER VERIFIED11 Feb 11:49 amYaba, Lagos

Answer phones and respond to customer requests.Sell product and place customer
orders in computer system.Provide customers with product and service information.
Upsell products and services.Transfer customer calls to appropriate staff.Identify,
research, and resolve customer issues using the computer system.Follow-up on customer
inquires not immediately resolved.Complete call logs and reports.Research billing issues.
Research misapplied payments.Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.Other duties as assigned.Provide on-the-job training for new
Qualifications/Requirements:
Excellent communication and people skills
Minimum of OND from a reputable higher institution
Computer literacy and prior experience in similar field are added advantages
Entry level applicants can also apply
Lagos residents only

I do not want to be contacted by telemarketers.


Industry:
Customer Service
Job type:
Full Time
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