Posted by Heritage - VERIFIED EMPLOYER VERIFIED 7 Mar 4:29 pmIkeja, Lagos
Job Title: Call Centre Agent
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Education and Experience
Minimum of HND/BSc in related field.
Proficient in relevant computer applications.
Knowledge of customer service principles and practices.
Knowledge of call center telephony and technology.
Some experience in a call center or customer service environment.
Good data entry and typing skills.
Knowledge of administration and clerical processes.
Verbal and written communication skills
Problem analysis and problem solving
Customer service orientation
Attention to detail
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