Call Center Agent

Posted by Larylogistics - VERIFIED EMPLOYER VERIFIED19 Feb 8:44 amLekki, Lagos

Job Details
Employer: BAC
Use questioning and listening skills that support effective telephone communication.
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally
Effectively deal with job stress, angry callers, and upset customers
Use the most appropriate way to communicate with different behavior types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone and email etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Meets commitments to customers
Obtains client information by interviewing clients and verifying information.
Updates job knowledge by studying new product descriptions and participating in educational opportunities.
Answer inquiries by clarifying desired information; researching, locating, and providing information.
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
Maintain CRM by entering information.

Candidate Requirements
Education and/or Work Experience Requirements:

Bachelor’s Degree in any reputable institution
0-1 year working experience in any related field

Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Expert knowledge of Microsoft office is essential
Attention to detail

I do not want to be contacted by telemarketers.

IT / Telecom
Job type:
Full Time
Report this ad

Apply for this job


Stay safe!

  • Research the employer if possible
  • Don't give out personal information before meeting the employer in person
  • Report this ad if it is a disguise for a network marketing or pyramid scheme job

Watch out for:

  • Promises of a job upon payment of a fee

More on staying safe

Share this ad

Similar ads