Posted by Larylogistics - VERIFIED EMPLOYER VERIFIED19 Feb 8:44 amLekki, Lagos
Use questioning and listening skills that support effective telephone communication.
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally
Effectively deal with job stress, angry callers, and upset customers
Use the most appropriate way to communicate with different behavior types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone and email etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Meets commitments to customers
Obtains client information by interviewing clients and verifying information.
Updates job knowledge by studying new product descriptions and participating in educational opportunities.
Answer inquiries by clarifying desired information; researching, locating, and providing information.
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
Maintain CRM by entering information.
Education and/or Work Experience Requirements:
Bachelor’s Degree in any reputable institution
0-1 year working experience in any related field
Verbal and written communication skills
Problem analysis and problem solving
Customer service orientation
Expert knowledge of Microsoft office is essential
Attention to detail
Watch out for: