CALL CENTER AGENT

Posted by Cheif koncept VERIFIED 8 May 5:34 pmIkeja, Lagos

Responsibilities:

Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.

Qualifications:

A minimum of OND is required.
Must not be more than 23 years old.
Must be residing in Lagos or willing to relocate.

Skills:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.

I do not want to be contacted by telemarketers.


Industry:
IT / Telecom
Company website:
cheifpro.net
Job type:
Full Time
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