Posted by Juli Construct MEMBER19 Oct 7:37 amLagos Mainland, Lagos
Airline customer service agents are responsible for
making sure that passengers and their luggage
safely board the right aircraft at the right time. In
this role, you will often be the first person that
passengers meet as they start their journey, so
you need to give them a warm welcome and a
If you like working in a lively, fast-paced
environment, and you enjoy meeting people from
different countries and cultures, this job could be
perfect for you. You need to have excellent
customer service skills to greet, help and reassure
passengers, some of whom may be anxious or
Your daily tasks will usually include:
•dealing with passenger enquiries about flight
departures and arrivals
•checking passengers in giving seat numbers
•providing boarding passes and luggage labels
•telling passengers about luggage restrictions
•weighing baggage and collecting any excess
•taking care of people with special needs, and
•calming and reassuring nervous passengers
•You may sometimes help passengers through
immigration and customs, or escort passengers
who have night flight connections.
•You could also specialise in different areas of
airport work, such as computer control.
Airports usually operate 24 hours a day, so you
would normally work on a shift system which may
include evenings, weekends and bank holidays.
You may receive extra allowances for working
overtime and unsocial hours, and for special skills
such as foreign languages.
Graduate of Business Administration, Public
Administration , or equivalent qualifications.
Experience ofworking in a customer service role.
A second language may be required
for certain positions.
live near the airport or have your own transport.
This can often be important as shifts may be
outside normal public transport hours.
•excellent customer service skills
•strong written and spoken communication skills
•a polite and professional approach
•the ability to solve problems
•the ability to deal tactfully with upset or angry
30th of October 2016.
Watch out for:
Focus Is The Key